Privacy Policy

1. Introduction

This Privacy Policy explains how Jeeva Nexus Pathlabs (“we,” “our,” or “us”) collects, uses, discloses, and protects your personal information when you use our website, mobile application, diagnostic services, or any related platform (collectively referred to as “Services”).

By accessing or using our website or services, you agree to the collection and use of your personal data as described in this Privacy Policy. If you do not agree with any part of this Policy, please discontinue using our website and services.

2. Information We Collect

We collect different types of personal and technical information to provide high-quality diagnostic services and improve your experience. This includes:

a. Personal Information

• Full name, date of birth, gender, and contact details (phone number, email address, and postal address)
• Test or health-related information voluntarily provided by you or your referring doctor
• Payment information (for example: UPI ID, bank details, or transaction references)
• Any other information you submit through forms, email, or during sample collection

b. Technical and Analytical Data

• IP address, device identifiers, browser type, and operating system
• Website usage data through cookies, tracking pixels, and analytics tools
• Session data such as visit duration, pages viewed, and referral sources

c. Third-Party Data

We may receive data from third parties such as online booking partners, payment gateways, diagnostic partners, or advertising networks, where permitted by law.

3. How We Use Your Information

We use your personal and technical data for the following purposes:

• To register diagnostic test bookings and process payments
• To collect samples and deliver accurate medical reports
• To communicate with you regarding reports, service updates, or appointments
• To send newsletters, offers, or promotional materials (only if you have subscribed)
• To improve website performance, analytics, and user experience
• To comply with legal, regulatory, or governmental obligations

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience and analyze site traffic. Cookies may store user preferences, login status, or session information. You can manage or delete cookies through your browser settings. Disabling cookies may limit certain features of the website.

5. Data Storage and Security

All collected data is stored securely on protected servers with restricted access. We use reasonable administrative, technical, and physical safeguards to prevent unauthorized access, alteration, or disclosure of your personal data. However, please note that no online platform can guarantee 100% data security.

6. Disclosure of Information

We do not sell or rent personal data. We may share your information only under the following circumstances:

• With authorized laboratory personnel, doctors, or healthcare professionals involved in your testing
• With third-party service providers who assist in analytics, marketing, IT support, or logistics (under confidentiality agreements)
• With payment gateways for processing financial transactions securely
• With government or legal authorities, when required under applicable law
• With partner laboratories for referred tests (when necessary for service completion)

7. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Policy, comply with legal obligations, and resolve disputes. Medical test data may be retained for record-keeping or quality control in accordance with regulatory requirements.

8. Data Accuracy and Patient Responsibility

It is the responsibility of the patient or user to provide accurate, complete, and up-to-date information. Inaccurate or incomplete details may affect the quality or validity of test results. Jeeva Nexus Pathlabs shall not be liable for errors caused by incorrect user information.

9. Your Rights

Depending on applicable law, you may have the following rights:

• Right to access, review, or correct your personal data
• Right to withdraw consent or object to promotional communication
• Right to request deletion of personal data (subject to legal and medical record retention requirements)
• Right to restrict or limit processing of your personal data

To exercise any of these rights, you may contact us at info@jeevanexuspathlabs.com.

10. Third-Party Links and External Services

Our website may contain links to third-party websites, applications, or tools. We do not control or take responsibility for the privacy practices of these external entities. We recommend reviewing the privacy policies of any third-party websites you visit through our links.

11. International Data Transfers

Although Jeeva Nexus Pathlabs primarily operates within India, some of our third-party service providers (such as analytics or cloud hosting partners) may process data outside India. In such cases, we ensure that adequate safeguards are in place to protect your personal data.

12. Children’s Privacy

Our services are intended for individuals aged 18 and above. For minors, diagnostic tests must be booked by a parent or guardian who provides verifiable consent. We do not knowingly collect personal data from children without guardian authorization.

13. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. The revised policy will be posted on this page with an updated “Effective Date.” We encourage you to review this page regularly to stay informed.

14. Grievance and Contact Information

If you have any concerns, complaints, or questions about this Privacy Policy or the handling of your data, please contact our Data Protection Officer at:

15. Governing Law and Jurisdiction

This Privacy Policy shall be governed by and interpreted in accordance with the laws of India. Any disputes arising under this Policy shall be subject to the exclusive jurisdiction of the competent courts located in Jamshedpur, Jharkhand.